PacifiCorp is seeking customer-centric candidates to grow and sustain our commitment to a culture of customer service excellence, environmental sustainability, equity and inclusion.
Supervises a location or segment of a larger department. Implements business objectives, strategies and plans and oversees daily work functions. Responsible for selecting, coaching, and developing employees and management of salaries. Responsible for process improvement and management of billing, credit, outage and new service work streams. Provides alternatives and recommendations to management and influences their decisions regarding courses of action. Implements and supports company programs and policies. May be a working supervisor.
• Bachelor’s Degree in an applicable field; or the equivalent combination of education and experience.
• A minimum of six years’ experience in a customer service environment.
• Supervisory skills including the ability to implement action plans for achieving objectives and to oversee daily operations.
• Communication and interpersonal skills to communicate expectations, coach employees, provide feedback, and work collaboratively with other departments.
• Leadership and teamwork skills to develop and promote cooperative working relationships within and among departments.
• Thorough knowledge of local policy and state statutes regarding utility billing and collection services.
• Advanced communication and interpersonal skills to interface with team members and customers to promote positive customer outcomes.
• Knowledge of strategic plan and objectives for area, day-to-day operations of specific area, company policies, procedures and practices, and federal, state, and local laws and regulations.
• Proficient with the use of personal computers including spreadsheets, word processing, databases, and presentation applications.
• Demonstrated conflict resolution skills.
• Ability to work with all levels of an organization including people with different styles and backgrounds.
Employees must be able to perform the essential functions of the position with or without an accommodation.
Req Id: 113305
Company Code: PacifiCorp
Primary Location: Salt Lake City, Utah
Department: Customer Care
Schedule: Full Time
Personnel Subarea: Exempt
Hiring Range: $78,500 - $110,700
This position is eligible for an annual discretionary performance incentive bonus of up to 12.00% of salary.
Benefits: Health care, retirement, paid time off, tuition assistance, paid short-term and long-term disability, paid bereavement leave. For more information, please visit:
Employees must be able to perform the essential functions of the position with or without an accommodation.
PacifiCorp is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or religious creed, age, national origin, ancestry, citizenship status (except as required by law), gender (including gender identity and expression), sex (including pregnancy), sexual orientation, genetic information, physical or mental disability, medical condition, veteran or military status, familial or parental status, marital status or any other category protected by applicable local, state or U.S. federal law.
Unless otherwise required by law, all offers of employment are contingent upon the successful completion of a background check and drug screening including for marijuana. While marijuana is legal in several states, including Oregon, a positive test for positions in Oregon may disqualify a candidate. The company complies with the laws of Washington and California and only obtains and considers positive tests for marijuana in safety-sensitive positions or those covered by U.S. Department of Transportation regulations
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