Job Description

Overview:

Our client, a Global Fortune 50 organization and one of the world’s largest distributors of healthcare systems, medical supplies & pharmaceutical products, seeks an accomplished Supply Chain Back Office Support Specialist .

*** Candidate must be authorized to work in USA without requiring sponsorship ***

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Location: Fort Worth, TX 76177

Duration: 6 months contract

Notes:

• Work Schedule: Monday – Friday (standard hours: 8:30 AM – 5:00 PM).
• General office demands (hybrid role; occasional onsite presence for trainings/meetings in Fort Worth, TX).
• Pay Rate: $20.00/hr on W2.

Job Description:

• The role of the Supplier Specialist will play a crucial role in sourcing, analyzing, and interpreting data related to various supply chain activities.
• The Supplier Specialist will have a key role in the company’s commitment to deepen its supply chain transparency.
• The Supplier Specialist will be responsible for collecting data on supply chain operations, analyzing the data to identify areas of supply chain operations to improve efficiency, and establishing and maintaining relationships with shippers, vendors, and our distribution partners.
• Meeting stakeholders' demands for more product information.
• Researching all incoming ASN issues.
• Careful proofreading, fact-checking, and quality control of trace requests and other external communications.
• Meeting all departmental service level agreements.
• Maintaining clear communication and establishing strong relationships with vendors, stakeholders, and team members.
• Following up with vendors in case of erroneous, incomplete, or missing data points.
• Entering all escalations in the tracking system with accuracy and well-documented call notes.
• Participating in business partner meetings or conference calls related to new process creation and existing process improvement.
• Following documented procedures for all escalations.
• Working with multiple computer applications.
• Communicating and providing reporting around updates and sales reports to senior leaders across the DC network and other company business partners.
• Creating and updating knowledge articles related to Traceability, DSCSA processes.
• Providing feedback to improve, modify, and streamline processes to address inefficiencies and control gaps that prevent an effortless customer experience.
• Ensuring that service meets the company’s quality goals.
• Operating in environments where accuracy, mindfulness, and initiative are essential to the effective delivery of your work.
• Working with the training department to create and/or update training material for Back Office and other business units that we support.
• Responsible for providing reporting to their management team and making recommendations on training and ways to reduce errors and volume.
• Working with SAP, Company IT, Salesforce, and ServiceNow groups around system issues.

Qualifications:

• High School Diploma/GED.
• 2+ years of related customer service experience.
• Able to work independently and drive results for customers.
• Able to work effectively in a team environment, collaborating and ensuring open communication to achieve timely completion of all assigned tasks.
• Able to prioritize and manage time effectively to meet various deadlines and customer expectations.
• Experience and success with conflict resolution.
• Strong critical thinking skills: able to analyze information provided, identify the root issue, and use resources appropriately to solve complex/escalated customer problems/questions in a timely manner.
• Must have work schedule flexibility, Monday through Friday, between 6:30 AM (CT) and 6:00 PM (CT).

Preferred Qualifications (Nice to haves):

• HealthCare Experience.
• Microsoft Office (Excel, Word, Outlook).
• SAP ECC, Salesforce, and Service Now (SNOW).
• Excellent attendance record.
• Experience on ATTP, Fiori.
• Understanding of GS1 standards.

Screening Questions:

• Do you have experience managing back-office operations in a corporate environment?
• Do you have experience working with data entry, reconciliation, or transaction processing in a corporate environment?
• Are you comfortable working in a fast-paced environment with shifting priorities and deadlines?

Perks & Benefits:

• Exposure to a Fortune 10 Company.
• Contractors gain valuable experience working within a global healthcare leader, enhancing their professional credibility and career trajectory.
• Flexible work environment.
• Depending on the team, there may be flexibility in work hours or location, contributing to a better work-life balance.
• Networking opportunities.
• Working within company offers access to a broad network of professionals across the healthcare and technology sectors.

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I'd love to talk to you if you think this position is right up your alley, and assure a prompt communication, whichever direction. If you're looking for rewarding employment and a company that puts its employees first, we'd like to work with you.

Satwinder “Sat” Singh

Lead Technical Recruiter

Company Overview:

Amerit Consulting is an extremely fast-growing staffing and consulting firm. Amerit Consulting was founded in 2002 to provide consulting, temporary staffing, direct hire, and payrolling services to Fortune 500 companies nationally; as well as small to mid-sized organizations on a local & regional level. Currently, Amerit has over 2,000 employees in 47 states. We develop and implement solutions that help our clients operate more efficiently, deliver greater customer satisfaction, and see a positive impact on their bottom line. We create value by bringing together the right people to achieve results. Our clients and employees say they choose to work with Amerit because of how we work with them - with service that exceeds their expectations and a personal commitment to their success. Our deep expertise in human capital management has fueled our expansion into direct hire placements, temporary staffing, contract placements, and additional staffing and consulting services that propel our clients’ businesses forward.

Amerit Consulting provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Applicants, with criminal histories, are considered in a manner that is consistent with local, state and federal laws.

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