Job Description

Position Summary:

The Advanced Care Team (ACT) Clinician provides clinical insight and education to patients served by CPAP Central (CPC ) . This role includes patient instruction on the safe and appropriate use of home respiratory equipment and other medical devices. The ACT Clinician plays a critical role in supporting the continuum of care through patient education, follow-up, care coordination, and compliance with applicable regulations.

Schedule: Monday-Friday 8am-5pm; no holidays or weekends!

Essential Functions:

Patient & Caregiver Education:

• Educates patients, families, and caregivers about diagnoses, equipment use and care, symptom recognition, and personal care through phone calls, Telehealth visits, and in-person interactions as needed.

Clinical Follow-Up:

• Conducts daily follow-up tasks including general patient check-ins, non-invasive ventilation (NIV) follow-ups, and communication with patients or caregivers.

NIV Services:

• Performs NIV setups and in-home visits as necessary. Participates in on-call rotation as assigned.

Care Coordination:

• Supports the continuum of care by creating and managing care plans, communicating with physicians and clinicians, and proactively resolving patient care issues.

Product & Service Knowledge:

• Maintains thorough knowledge of equipment and services. Assists with equipment quality control, maintenance, and Clinical Outcomes Team operations.

Insurance Education:

• Understands and communicates patient insurance coverage, benefits, and out-of-pocket costs to patients and/or caregivers.

Regulatory Compliance:

• Adheres to HIPAA, Joint Commission standards, State Respiratory Care and Pharmacy Board regulations, and other applicable guidelines.

Licensure & CEU Maintenance:

• Ensures active professional licensure and meets continuing education (CEU) requirements.

Additional Duties:

• Performs other tasks and responsibilities as assigned by the manager.

Qualifications:

• Active LPN or RN license in state
• At least one year of experience as an LPN or RN
• Home health experience preferred

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