Job Description

The Banking Center Support team provides a Stellar customer experience and protects the bank from risk by monitoring accounts and supporting the Banking Centers. The team monitors and reviews new accounts, modified accounts, exceptions, and reports. The team also provides training and phone support to Banking Center staff, ensuring adherence to SOX controls.

The Banking Center Support Specialist is responsible for supporting the Banking centers and internal departments on all deposit, teller, and CD/IRA procedures necessary to effectively support our Banking Centers. The Specialist provides first call resolution response with appropriate guidance on policies, procedures, and processes necessary to address customer service issues.

ESSENTIAL DUTIES AND RESPONSIBILITIES

1. Monitor required reports.
2. Monitor new accounts, modifications and maintenance performed by Banking Center Employees.
3. Monitor ASK Desk tickets timely and efficiently.
4. Ensure new accounts, modifications and maintenance are compliant with SOX and all other local, state and federal regulations and guidelines.
5. Ensure the accuracy and integrity of the documents, transactions, and systems reviewed.
6. Maintain daily document or procedural exception tracking by adding and clearing exceptions timely.
7. Act as a support hotline to Offices for document inquiries, account set up, teller and maintenance.
8. Achieve department goals set for accounts, maintenance, report reviews, and banking center support.
9. Respond quickly and professionally to all inquiries.
10. Provide excellent customer service to Stellar Bank employees and customers (internal and external).
11. Stay updated with core and secondary systems.
12. Compliance with any and all BSA/AML/CFT and Sanctions requirements set forth by Bank Policy and Procedure, including but not limited to timely completion of assigned training.

SECONDARY DUTIES

1. The position performs duties specific to the position and other functions as assigned by management.
2. Assist Banking Centers as needed with CD/IRA issues.

SUPERVISORY RESPONSIBILITY

This position is not responsible for the supervision of staff.

ENVIRONMENT AND PHYSICAL ACTIVITY

The incumbent is in a non-confined office setting in which they are free to move about at will. In the course of performing the duties and responsibilities of this position spends time writing, speaking, listening, lifting (up to 25 pounds), sitting, typing on a computer keyboard, and standing, kneeling and reaching.

The incumbent for this position may operate any or all of the following: telephone, copy and fax machine, adding machine, computer and related printers.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential function of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The incumbent in this position must be able to read documents or instruments, detailed work, problem solving, customer contact, reasoning, math, verbal and written communication, analytical reasoning, multiple tasks with constant interruptions.

MINIMUM REQUIREMENTS

These specifications are guidelines based on the minimum experience required to perform the essential functions of the job. Individual abilities may result in some deviation from these guidelines:

• High school diploma preferred or general education degree (GED).
• 2 years of experience in Deposit Operations or a similar role.
• Basic knowledge of regulatory requirements for banking centers.
• Strong communications skills, both written and verbal.
• Attention to detail.
• Ability to research and solve problems with minimal supervision.
• Must maintain a high level of confidentiality and professionalism.
• Experience with Silverlake Jack Henry a plus.

Stellar Benefits:

We believe that empowering people goes far beyond the workplace. That’s why we’ve designed our benefits to help foster your health and prosperity, so you can best support yourself, your loved ones and your communities

• Health Care Coverage, no waiting period
• Dental/Vision
• STD/LTD
• Annual Performance Bonus Eligible
• 401K with company match
• Paid Vacation
• Volunteer days
• Travel Stipend
• Tuition Assistance
• And More

What it Means to Be Stellar:

Stellar Bank came to be in 2023, when Allegiance Bank and CommunityBank of Texas joined forces. What emerged was a financial institution like no other. Stellar bankers set the standard for responsive, relationship-based community banking. We have the resources, dedication and personal focus to out-bank the big banks and out-service the small banks. Our customers see us as a vital part of the team. We are their financial experts who go above and beyond to help them form a plan and get it done

Join Stellar Bank and, yes, you’ll be providing outstanding banking. But you’ll be achieving something much greater. At Stellar, we empower people to thrive. This is our purpose. This would be your purpose. Here you’d be part of a supportive culture where relationships bond, individuals grow, communities prosper and careers flourish. You can make a difference at Stellar – for yourself and for everyone around you.

Stellar Bank does not discriminate on the basis of race, color, religion, national origin, sex, disability, familial status or any other characteristic protected by applicable federal, state, or local laws, regulations and ordinances.

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