Butler/Service Manager for Multi-Residence VIP Estate Job at Oplu (formerly Chace People), Palm Beach County, FL

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  • Oplu (formerly Chace People)
  • Palm Beach County, FL

Job Description

BUTLER/SERVICE MANAGER FOR MULTI-RESIDENCE VIP ESTATE

  • Salary: $90,000 - $130,000 gross p.a. (DOE)
  • Location: Palm Beach County FL, USA
  • Start Date: Immediate
  • Contract: Permanent | Live-out

The Chace People team is seeking an experienced and professional Butler/Service Manager to oversee and manage a dynamic team of 10 staff, comprising housekeepers, service hosts, and housemen, within a prominent ultra-high-net-worth estate, in South Florida.

Job Overview:

In this newly created position, the Butler/Service Manager will take on a pivotal service-oriented role, acting as the direct point of contact for the Principals, guests and household staff. Reporting to the Estate Manager you will be responsible for ensuring a seamless, high-standard experience across multiple properties, supervising all aspects of housekeeping, front-of-house and F&B service. A client-facing role, this position demands exceptional discretion, leadership skills, and the ability to uphold the highest standards of excellence in every interaction.

Key Responsibilities:

  • Lead and manage a team of 10 staff, including housekeepers, hosts and housemen.
  • Oversee and coordinate service operations across multiple properties, ensuring excellence at all times.
  • Serve as the primary point of contact for principals and their guests, maintaining a professional and approachable demeanour.
  • Implement and maintain formal service standards, ensuring a seamless and high-quality experience for all stakeholders.
  • Conduct regular staff training and development to uphold 5-star service levels.
  • Collaborate with external service providers, contractors, and vendors as necessary.
  • Coordinate logistics and schedules for staff to optimize team efficiency.
  • Drive between properties to oversee operations and service delivery; candidates must have their own vehicle and a valid driver's license.

Requirements:

  • Extensive experience in five-star hotel service, luxury hospitality, or private household roles.
  • Proven background working within ultra-high-net-worth (UHNW) environments.
  • Formal butler training from a recognized institution, with strong knowledge of etiquette and protocol.
  • Demonstrated leadership capabilities to manage and develop a high-performing team.
  • A polished and professional demeanour with excellent client-facing skills.
  • Flexibility and adaptability to meet the dynamic requirements of the role.
  • A valid driver's license and reliable vehicle for transportation between properties.
  • Exceptional organizational skills and attention to detail.
  • Ability to maintain discretion and confidentiality at all times.
  • Languages preferred but not a prerequisite - Fluent Spanish speakers welcome.

This position offers the opportunity to work in a highly professional and service-focused environment, with the chance to contribute to a world-class household, overseeing service across multiple properties in Palm Beach County. A comprehensive benefits package, including medical coverage, holiday entitlement, and sick pay, will be offered to the successful candidate.

Job Tags

Holiday work, Permanent employment, Contract work, For contractors, Immediate start,

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