Job Description

Come join our team and make a difference as we blaze the way into the future of medical discovery through world-class clinical research. At Pinnacle Clinical Research, we are committed to driving innovation and advancing medical knowledge. Through our rigorous research studies, we strive to unlock breakthroughs that have the potential to transform patient care and improve lives. We pride ourselves on conducting high quality research as a complement to the medical care that our volunteers receive from their routine care center. Together, we will raise awareness about the importance of clinical research and its role in shaping the future of healthcare.

Be a part of the discovery!

Summary: PCR seeks a Clinical Research Coordinator who will be responsible for managing the day-to-day operations of assigned clinical trials, assisting in project planning, and ensuring that pre-established work scope, study protocol, and regulatory requirements are followed. They will attend meetings and events to promote studies, recruit, and screen study participants, as well as document and report on the daily operations of a study and participant status. This person must be able to understand clinical trial priorities and establish a workflow to complete all required activities in a timely manner. This position is responsible for a broad range of duties involving confidential information.

The Clinical Research Coordinator I must be organized, excel at multi-tasking, detail-oriented, an excellent communicator, and be able to provide high quality patient care. This person will collaborate very closely with other members of the team, pharmaceutical sponsors, external vendors, and therefore must be highly collaborative, goal-oriented, flexible, and communicative. An ideal candidate will be responsive, thoughtful, empathetic, initiative-taking, a team-player, and manage multiple projects effectively and efficiently. This role reports directly to the Clinical Research Project Manager.

Duties and Responsibilities:

Clinical Trial Execution:

• Exercise judgement within the allowable limits defined within clinical trial protocols, standard operating procedures, and the direction from the study investigator, Project Manager, and Director of Clinical Research Operations
• Always maintain subject and document confidentiality, understand, and comply with the appropriate sponsor requirements and regulations which include the Food and Drug Administration, good clinical practices, International Conference on Harmonization, Health Insurance Portability and Accountability Act, institutional review boards, and institutional policies and procedures
• Complete study directed assessments with patients which include, but not limited to, informed consent, subject history, adverse events, Fibroscan, test article handling, appointment scheduling, records review, treatment coordination, collecting vital signs, and subject health assessment
• Create and complete study related documents and new study preparation
• Function as a liaison with pharmaceutical sponsors and external vendors
• Prepare for study monitor visits (onsite or remote), audit inspections, etc.
• Respond to internal and external requests for information in a timely manner
• Perform subject screening and recruitment
• Contribute to data management for research projects
• Identify opportunities to improve patient care and satisfaction
• Conduct patient-facing encounters with compassion, empathy, and thoroughness
• Must be able to review medical records against Inclusion/exclusion criteria to identify potential subjects
• Responsible for ensuring that subject qualifies for study prior to each dose and remains present for subject monitoring post-dose
• Obtains and documents adverse event data on appropriate forms
• Ensure source documents are transcribed to EDC platform per protocol on a timely manner
• Ensure EDC queries are answered within the required time set by the Project Manager or Data Management team
• Resolve other study-related queries within a reasonable time set by the Project Manager or Data Management team
• Interact with internal and external personnel such as physicians, nurses, administration staff, sponsor representatives, central laboratory and imaging personnel, and clinical trial patients
• Coordinate multiple projects with competing priorities and deadlines as needed based on clinical trial protocol directives and study volume
• Attends the investigator’s meeting, pre-study site visit, study initiation visit, and all other study-related visits hosted by Monitors or Sponsor representatives as appropriate

Administration:

• Ensure that electronic case report forms are completed
• Create memos, emails, and letters related to study activities
• Create and maintain reports and/or spreadsheets as requested
• Ensure that all patient data is entered into the clinical trial management system in a timely manner
• Maintain study documents and ensure electronic regulatory documents are saved and uploaded in the appropriate sections
• Responsible for reporting safety information to all regulatory agencies
• Understand the aspects of Regulatory and IRB requirements for studies
• Performs quality checks on source documents specific to the study
• Assist with the Corrective Action Preventive Action Plan (CAPA) process as needed

Duties, responsibilities, and activities may change, or new ones may be assigned at any time.

Education / Experience:

• Highschool diploma or general education degree (GED) required
• Bachelor’s Degree in scientific area of study preferred or equivalent combination of education, training, and experience, or promotion internally from Research Assistant role
• Proficient in all Microsoft Office applications and Clinical Research IO (CRIO) or equivalent CTMS
• Must have strong knowledge of ICH/GCP guidelines
• Must complete CITI training before interacting with participants and must re-certify every 3 years
• Must be trained and certified in administration of Fibroscan, training provided during onboarding
• Must have basic life support (BLS) training, provided during onboarding
• Demonstrated organizational skills and outstanding time management, including keen attention to detail with the ability to track multiple projects at one time
• Strong written and oral communication skills
• Knowledge of basic medical terminology
• Possess impeccable integrity and personal and professional values that are consistent with PCR’s high standards and mission
• Comply with the company policies, code of ethics, and guiding values always
• Proficient in Spanish and English preferred

Certificates and Licenses:

• Valid driver's license and insurance

Knowledge, Skills, and Other Abilities:

• Must be able to effectively communicate with all levels of internal and external contacts
• Ability to work independently and multi-task in a fast-paced team environment
• Strong people skills including ability to interact with individuals from diverse backgrounds and to oversee confidential matters and sensitive information with discretion and judgment
• Must possess a positive, friendly, and professional demeanor, particularly when interacting with patients
• Must be able to work independently and collaborate with a team
• Ability to interpret clinical research protocols
• Strong problem-solving and decision-making skills, particularly when under pressure
• Proactive at identifying, addressing, and solving issues in real time
• Energetic self-starter, results oriented, and the ability to work effectively in an entrepreneurial environment

Work Environment and Physical demands:

The work environment and physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Work is performed in an office/laboratory and/or a clinical environment.
• Exposure to biological fluids and/or bloodborne pathogens. 
• Personal protective equipment required such as protective eyewear, garments, and gloves.
• Occasional travel may be required domestic and/or international.
• Ability to work in an upright and/or stationary position for 6-10 hours per day.
• Frequent mobility required.
• Occasionally squatting, kneeling, or bending.
• Light to moderate lifting and carrying (or otherwise moves) objects including medical equipment with a maximum lift of 20-50 lbs.

Benefits of working at Pinnacle Clinical Research:

• 401k
• Medical, dental, vision, long term disability, short term disability, FSA, and life insurance
• 3 weeks of paid time off
• 14 paid company holidays
• Tranquility Room (specific positions apply)
• Pinnacle Gym (specific positions apply)
• Scrub uniform voucher (specific positions apply)
• And more!

Pinnacle Clinical Research is an equal opportunity employer. All applicants will be considered for employment without regard to race, color, religion, disability, gender, national origin, age, genetic information, military or veteran status, sexual orientation, gender identity, marital status or any other protected Federal, State/Province or Local status unrelated to the performance of the work involved.

Pinnacle Clinical Research Network provides world-class clinical trial solutions to its member sites, sponsors, CROs, researchers and patients to accelerate the results of their trials. By advocating for quality, integrity and diversity in clinical research data, Pinnacle is dedicated to advancing unmet areas of medical research and leading pivotal scientific discoveries.

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