Insight Global is looking for a full-time Customer Service professional for the loan servicing team of a large mortgage client in St. Louis, Missouri. This team anticipates a significant increase in workload over the next 4+ months and is seeking a customer-oriented individual to assist with the incoming loan requests. The day will begin by reviewing customer tasks and to-do's in the dashboard. This role will spend 80% of its time receiving inbound calls from customers that have questions and/or concerns about their loan. This individual needs to be prepared to take calls from new customers that may have not gotten the best experience. The other 20% of their time will be spent on the phone making outbound calls to request information and providing updates to customers as well as administrative tasks. They will also work with internal teams to understand the remaining information needed for the loan to process. This role does include a 4-week formal training course -- two weeks of classroom training to learn the terminology, and two weeks of on-the-job training. The role is performance driven and the candidate will be evaluated for speed of loan completion and quality of customer service survey responses. This person must sit onsite 5 days a week.
Required Skills & Experience
OR
AND
Nice to Have Skills & Experience
Compensation: $17/hr - $20/hr
Exact compensation may vary based on several factors, including skills, experience, and education.
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.
...Responsible for routine/basic inbound call, outbound call, email, and web chat services, as well as back-office services. Performs services focused on customer satisfaction and adherence to established Service Level Agreements (SLAs). Completes daily routine tasks and...
...We are seeking a skilled Toolmaker/Machinist to set up and operate a variety of machine tools including lathes, mills, grinders, and drill presses to fabricate components for molds, tooling, and precision fixtures. This role requires working to close-tolerance...
Client: Health Job Title: Pharmacy Technician Duration: 06+ Months Start Date: ASAP Location: 505 City Parkway West, Orange CA (100% Onsite) Position Type: Contract Interview Type: Web Interview Department: Pharmacy Management Description: The...
...of scheduling/stacking different locations so they can maximize their time. When they are not in the field they will be able to work from home or will be asked to come into the office. Previous provider education experience is highly preferred as is previous coding. If...
...family, currently seeks an experienced Complementary and Alternative Therapist for Hospice Patients in Chesapeake, VA. Responsible for providing high quality complementary and alternative therapy services to address the required bereavement, spiritual, and...