Job Description

We are an elite oral surgery practice that is committed to exceptional care for our patients and first-class service to our referring doctors. We are looking for a fun, hardworking, compassionate, team player to help us grow the practice and continue to serve our community with all of their oral surgery needs. Previous oral surgery experience is a plus but not required.

The role of the Designated Phone Coordinator is critical in providing exceptional patient care resulting in the best clinical outcomes and meeting the needs of our patients.

Role and Responsibilities

The Designated Phone Coordinator will greet patients, answer phones, schedule appointments, collect patient financial responsibility and prepare patient charts.

1. Phone Management:
   • Answer incoming calls promptly and professionally.
   • Screen and route calls to the appropriate staff members or departments.
   • Provide general information to patients regarding the practice’s services, procedures, and office hours.
   • Handle inquiries regarding treatment options, post-op care, and insurance verification.
2. Appointment Scheduling:
   • Schedule, reschedule, or cancel patient appointments as requested.
   • Confirm upcoming appointments with patients to reduce no-shows.
   • Maintain a detailed and organized schedule for the oral surgery team.
   • Assist with managing emergency appointment requests.
3. Insurance Verification & Coordination:
   • Assist patients with understanding their benefits and out-of-pocket expenses.
   • Address billing inquiries as appropriate or forward them to the billing department.
4. Problem Resolution:
   • Address and resolve patient concerns in a timely and empathetic manner.
   • Escalate issues to the office manager or oral surgeon when necessary.
   • Ensure patients are satisfied with the level of service provided.

Education and Experience

• High school diploma or equivalent required.
• One year of customer service experience required.

Skills and Abilities

• Understanding of dental terminology.
• Friendly, inviting, and professional personality and presence.
• Basic office skills such as typing and filing.
• Good organizational skills.
• Attention to detail.

Core Benefits & Wellness

Medical (including Virtual Care), Dental, and Vision Coverage

Employee Assistance Program (EAP)

Uniforms/Scrubs provided

Financial Well-Being

Competitive pay, Bonus potential, and annual merit reviews

401(k) Plan w/Company Match

Health Savings Account (HSA) with HDHP health plans

Life Insurance

Basic and Supplemental Life Insurance

Spouse and Child Life Insurance

Time Off, Disability And Leave Of Absence

Paid Vacation (Starting at 2 weeks) and 6 Annual Paid Holidays

Long and Short Term Disability Plans

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