Job Description

The Role

We’re looking for an installation manager to lead our team of talented installers.

As an installation manager, you will work as part of a dynamic and passionate team to maximize capacity, efficiency and profitability. You will manage staff and exceed customer expectations by accomplishing the highest quality installations, every time.

By working closely with installation technicians, installation coordinators, warehouse/inventory manager, the operations team, and the sales manager, you will complete jobs on time and within budget, helping achieve the company’s financial goals.

The position will be based in our office, with opportunities to travel to the market you are working in.

  Responsibilities

• Show technicians how to establish customer rapport to ensure highest levels of satisfaction.
• Set expectations for each installation, including safety and code requirements.
• Ensure jobs are properly staged; coordinate and inspect equipment, plan and results.
• Conduct training to ensure on-time, high quality installations.
• Monitor performance of installation technicians and advise them on how to improve.
• Promote enthusiasm and brand loyalty during daily huddles, team meetings and 1:1’s.
• Adhere to the company’s plan for resolving customer complaints quickly and favorably.
• Analyze and control job expenses to meet budget.

Requirements

• Proven track record in installation, with supervisory experience.
• Good presentation skills, able to convey confident and decisive messages.
• Multitasker who enjoys working in the field with diverse teams on varied projects.
• Top performer who can instill pride of workmanship in self and others.
• Outgoing personality that blends well with a fast-paced, goal driven environment.
• Highly motivation, flexible and great attitude on life.

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