Job Description

Since opening our doors in 1988, Impact Property Solutions has served thousands of multifamily properties for over 30 years. Today, management companies and property managers trust our outstanding customer service and quick installation every time they need new flooring installed. Impact Property Solutions has built our business around superior customer service, quality workmanship, and same-day or next-day response time. This means we provide the right flooring, at the right time.

Come be a part of our amazing team of professionals, and build a career in a fast paced, rewarding industry!

Impact Property Solutions is searching for an Inside Sales Representative to ensure customer orders are entered in a timely manner. This role must ensure order accuracy, inventory assignment, desired scheduling, customer account maintenance, and speed of material staging. The position also requires excellent data entry skills and problem solving and conflict - resolution skills.

Inside Sales Representative Duties and Responsibilities

Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

• Assist with development of new customers/accounts through inbound and outbound networking, cold calls, warm leads, referrals, and customer maintenance calls.
• Develop and maintain meaningful relationships with existing accounts – specifically Property Management and maintenance contacts – to encourage trust, loyalty, and consistent ordering patterns.
• Manage existing customer data and onboard new customer information to ensure our database is accurate and complete.
• Share, manage, and deliver ImpactNOW training programs to the customer to ensure a higher participation in online work orders, access to invoices, timely approvals for work order adjustments, and many other efficiencies for the customer experience.
• Process customer installation and repair orders in an accurate and timely manner.
• Receive and communicate new customer work orders. Verify approvals, reschedules, and product substitutions.
• Work with the operations/warehouse teams to ensure that all of the customer's needs/expectations are met, cancellations or rescheduled installations are communicated, material shorts are property researched, and all material and labor adjustments are approved.
• Communicate with new, current, and lost/declining customers to ensure new work orders are input timely, historical ordering patterns are maintained, and new sales opportunities are identified quickly.
• Effectively partner with assigned Sales Representatives to ensure that the ImpactCRM system is properly and timely updated with notes, customer follow up activities, customer data updates, and new customer campaigns.
• Escalate customer concerns to Outside Sales Representatives and management on a daily basis.
• Assist with customer invoice discrepancy resolution and help maintain accounts receivable balances within expectations.
• Create and manage customer related warranty claims and makes updates to orders in the system.
• Assists with various office and administrative tasks as requested.

Inside Sales Representative Competencies

• Excellent interpersonal and communication skills.
• High emotional IQ, empathy and drive to provide excellent service
• Excellent email and phone etiquette.
• MS office (MS word and excel) and PC fluency required
• Ability to work effectively with cross-functional departments
• Strong time management skills and ability to multi-task and prioritize work.
• Great attention to detail and problem-solving skills.
• Maintains adequate job knowledge.

Education and Work Experience Requirements

• High School Diploma or GED Equivalent.
• Minimum 2 years of customer service experience required
• Flooring Industry and RFMS software experience a plus.

Benefits

• Competitive Health Insurance Plans
• Vision and Dental Plan
• Company paid life insurance
• Generous Paid Time Off Program
• 401(K) / Roth plan with employer match
• Generous PTO plus paid Holidays

Physical Requirements

• Prolonged periods of sitting at a desk and working on a computer.
• Must be able to lift to 25 pounds at times.

PI049a31f1f853-30492-37920401

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