Job Description

Marketing Operations Coordinator

Full-Time

Norwalk, CT

OVERVIEW

Are you a tech-savvy problem solver who excels at setting up and testing online marketing campaigns? Join our team as a Marketing Operations Coordinator!

This critical role coordinates the data entry, flow of information and quality assurance to create, test, troubleshoot and launch marketing campaigns and programs. You will interact with various systems and departments to ensure all of our offers are functionally sound and provide a positive experience to our customers.

This position reports to the Director of Strategic Projects and Business Process and provides direction to team members based in Chennai, India.

PRIMARY RESPONSIBILITIES

• Use various internal systems to set up recruitment and retention marketing campaigns and add-on promotions
• Create test plans and execute thorough testing of offers on landing pages, branded websites, emails, and customer service system to confirm functionality, accurate data and optimal user experience
• Excel at understanding systems and dataflows to troubleshoot issues that arise, oversee data fixes and recommend alternative setups to avoid recurrence
• Coordinate with Marketing Department on proposed new business programs to identify technical requirements and system capabilities to ensure they are operationally feasible
• Consistently meet all task and project deadlines, marketing timelines and operational schedules for assignments
• Provide input to the company’s ongoing Business Process Improvement initiatives

EDUCATION

• Bachelor’s degree (preferred)
• 3+ years’ experience in a digital marketing or e-commerce environment
• Hands-on experience with and understanding of ERP and CRM systems
• Strong knowledge of MS Office suite, particularly Excel
• Experience with project management tools like JIRA, Asana, Monday, WorkZone, Adobe Workfront, MS Project (a plus)

QUALITIES

• Technically-oriented exceptional troubleshooter and problem-solver
• Excellent verbal and written communicator and cross-team liaison
• Self-motivated, inquisitive, results-driven, energetic
• Keen attention to detail with highest quality standards
• Skilled multi-tasker adept at juggling and reprioritizing multiple assignments simultaneously
• Hands-on project owner who can proactively manage timelines to guide all assignments to fruition despite challenging deadlines and changing requirements
• Excels in a fast-paced, entrepreneurial, growing environment

PHYSICAL/WORK REQUIREMENTS

• Ability to sit at a desk and work on a computer for extended periods
• Proficiency in using standard office equipment, including computers, keyboards, and telephones
• Comfortable with prolonged periods of concentration and mental focus

OUR COMPANY

As of 2023, our company is a Great Place to Work Certified company. Receiving this certification represents that as an employer, we create an outstanding employee experience. We collected our employees’ feedback by conducting an anonymous survey. This certification is globally recognized and research-backed verification of great employee experience.

BENEFITS

Full time employees receive a competitive benefit package including:

• Medical, Dental and Vision benefits
• Company paid Short-and Long-term Disability and Employee Life Insurance
• 401(K) contribution plan options with employer match
• Flexible Vacation
• Employee wine discount
• Company paid WSET certification

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