Job Description

Position Summary

The Medical Administrative Assistant schedules patients for surgery, various clinic visits, and diagnostic testing. Responsible for preparing surgical packets, providing a copy of the physician’s preoperative directives and referring questions to clinical staff, obtaining insurance prior authorizations, medical clearances and completing surgical billing charges. This individual is the main point of contact for the assigned physician(s) and physician assistant(s). Success in this position is dependent on a safe and successful treatment experience for each patient as well as communicating well between the physician and other staff, departments, and patients.

Essential Job Functions/Accountabilities

Coordinates patient care activities relating to surgery and/or procedure scheduling at hospitals, ambulatory surgery center, or in clinic with highly detailed information. Schedules pre-op and diagnostic testing. Obtains medical clearance. Coordinates special equipment as needed. Ensures pre-certification and/or prior authorization/ determination are in place.

Prepares surgical packet with physician’s detailed instructions for patient, reviews physician’s pre-op instructions with patient, and refers to clinical staff for questions that arise.

Submits surgical codes to billing in a timely manner. Confirms billing is processed. Completes order reconciliation report and notifies provider(s) of outstanding orders. Answers telephone calls, email, and worklist reports in a timely manner and directs calls to appropriate staff. Received and routes messages and documents such as laboratory results to appropriate staff.

Keeps provider(s) organized by maintaining schedule with case information, meetings, travel, and speaking engagements. Manage OR block time to ensure efficiency standards are met. Preps surgical information for provider per preference.

Maintains a current CV for provider as well as tracks CME credits and assists the medical license and DEA renewals.

Provides coverage for peers if needed which include precertification. Assist in daily office routine assignments as needed. Travel to satellite clinic per provider request.

All other duties not specifically assigned.

Position Requirements

Education: High school diploma or GED required.

Experience: Minimum of 1 to 3 years of administrative or secretarial support experience preferred.

Technical Skills: Medical terminology and anatomy knowledge preferred. Proficient computer skills with knowledge of Microsoft Office required. Basic skills in Excel preferred.

Certifications/Licenses/Registrations: N/A

Company Summary

At Crystal Clinic Orthopaedic Center, we embrace a people-first culture where we put patients at the center of everything we do, as we empower our healthcare professionals in the delivery of compassionate, nationally-renowned care.

Benefits

Employees may elect to participate in a variety benefit programs. Eligibility to participate will require the fulfillment of applicable waiting periods and satisfaction of eligibility requirements.

• Medical
• Dental
• Vision
• Life Insurance (100% Employer paid)
• Short & Long Term Disability (100% Employer paid)
• Flexible Spending Account
• Health Savings Account
• 401(k)
• PTO
• Tuition Reimbursement Program
• Wellness Program
• Employee Assistance Program

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