Job Description

Position: Office Administrator

Type: Contract / 3-4 months

Pay: $8-$10 hour

Location: Burlington, NC

Onsite 5 days a week : Monday - Friday : 8 am - 4 pm EST

Insight Global is seeking a highly organized and detail-orientated Warranty Coordinator Assistant or Office Administrator to support the warranty team for a client of ours in Burlington, NC. This position is responsible for assisting with customer service, customer inquiries and coordinating repair plans with customers and technicians. The ideal candidate will have excellent communication skills, proficiency in Microsoft Office and a strong ability to manage customer data.

Qualifications:

• 1-2+ years within office administrative work
• Strong proficiency in Microsoft Office Suite (Excel, Word, Outlook, etc)
• Ability to take customer calls and inquiries in a professional and empathetic manner
• Organized with attention to detail in managing data and documentation

Plusses:

• Experience in Customer Service or warranty coordination

Responsibilities:

• Answer customer calls regarding warranty issues and provide support for any concerns or questions
• Utilize Microsoft Office tools (Word, Excel, Outlook) to correspond with customers, providing clear information on warranty processes
• Coordinate and maintain customer concerns, referencing historic data to ensure accurate warranty records
• Coordinate with the scheduling Manager and Service Technicians to implement timely repair plans for customers
• Send final warranty documents to customers after repairs are completed or issues are resolved.
• Conduct all warranty transfers and ensure all necessary documentation is process correctly.

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