Job Description

Position Summary

We are seeking a resourceful and people-centric Operations & Experience Manager to lead the launch and daily management of Webber East. This is a hybrid leadership role that blends property operations, on-site hosting, team oversight, and guest experience. The ideal candidate is both organized and imaginative—with the ability to manage logistics while elevating every touchpoint of the guest journey.

In addition to managing Webber East, this person will lead our GX (Guest Experience) team, which handles all guest communication for Camp Comfort, The Meyer Hotel, and Canyon Lake (The Claire Hotel). A key part of this role will be implementing training and standards for the GX team, and building strategies to drive upsells and personalization across our guest touchpoints.

About French Cowboys Hospitality

French Cowboys Hospitality was founded by two childhood friends, Dylan and Franklin, who grew up speaking French to their fathers and English to their mothers. Our mission is to create unforgettable experiences by blending cultures and restoring unique properties with rich histories. With a deep respect for craftsmanship and community, we aim to preserve the local character of every destination we touch—while offering guests modern luxury and warm, personal service.

Our collection of hotels across the Texas Hill Country and beyond are places of comfort, creativity, and connection. From historic inns to event-forward spaces, we design every property to feel both timeless and alive.

About Webber East

Webber East is a new French Cowboys Hospitality property located in the heart of Austin. A converted hostel reimagined as a modern retreat, it offers a tranquil city escape that doubles as a dynamic venue for wellness retreats, social events, corporate events, and creative programming. Whether staying overnight or attending a thoughtfully crafted gathering, guests experience a space designed to foster presence, joy, and ease.

Key Responsibilities

Property Operations – Webber East

• Oversee day-to-day operations, including cleanliness, maintenance, ordering supplies, and vendor coordination.
• Act as on-site host and point of contact for VIP guests, creative partners, and event clients.
• Uphold property and brand standards throughout the property.

Experience & Events

• Coordinate logistics, plan, upsell and execute a variety of hosted events (wellness, weddings, creative, social).
• Collaborate with the marketing team to produce event content, visuals, and brand storytelling.
• Curate local partnerships or experience packages that align with French Cowboys values.
• Assist sales team in booking groups and events.

GX Team Leadership

• Lead, train, and manage performance of the GX team who support FC properties..
• Ensure voice, speed, and quality of communication reflect our hospitality standards.
• Build reporting dashboards and feedback loops to continually refine guest satisfaction.
• Implement upsell strategies across all digital and communication platforms.

Guest Experience Strategy

• Develop thoughtful service touchpoints that differentiate Webber East and enhance other properties.
• Monitor guest reviews, survey responses, and real-time sentiment to anticipate needs.
• Partner with sales, marketing, and operations to ensure cross-functional alignment.

Qualifications

• 3+ years of hospitality leadership experience with a focus on operations or guest experience.
• Experience managing or collaborating with event clients or creative partners.
• Comfort using digital tools including PMS, Whistle, and team messaging platforms.
• Team-first mindset with excellent communication and mentorship skills.
• Organized, proactive, and inspired by aesthetics, culture, and service.

Compensation & Benefits

• Competitive salary
• Medical, Dental & Vision (75% company coverage)
• 401k program
• PTO & paid holidays
• Discounted stays at French Cowboys properties

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