Job Description

Title: Patient Financial Services Team Lead

Our Client is the nation's largest physician-owned and operated next generation management services organization (MSO). Their services are specifically designed for musculoskeletal (MSK) providers and go beyond that of a traditional MSO.

Major Responsibilities:

• Serve as the primary point of contact for team assistance and handle Tier 2 escalation calls and complex patient account issues.
• Collaborate with the Tier 1 escalation representative to ensure team coverage and issue resolution.
• Audit team performance and results, adjusting for improvement as indicated.
• Lead team huddles and productivity meetings to reinforce goals, share updates, and ensure team alignment.
• Act as a liaison for interdepartmental communication and collaborate with leadership on escalated matters.
• Lead training and onboarding of new team members, providing continuous support and development.
• Review the call auditors’ spreadsheet regularly to identify areas of improvement; address concerns or trends with individual team members to improve call quality and service.
• Provide constructive feedback and coaching to enhance team effectiveness and performance.
• Identify inefficiencies and implement strategies to improve workflows and team performance.
• Identify and propose opportunities to maximize Patient A/R revenue.
• Conform with and abide by all regulations, policies, work procedures, and instructions.
• (Please request a position description for additional responsibilites)

Requirements, Education, and Experience:

• High school diploma or equivalent required.
• Minimum 5 years of experience in medical billing or revenue cycle operations;
• Orthopedic experience preferred.
• Proficiency with Microsoft Office suite of products as well as electronic billing systems
• In-depth knowledge of insurance processes, medical billing practices, and regulatory guidelines.

Why This is A Great Place to Work:

• Client has an employee-centered culture that supports and promotes diversity and inclusion. Their encouraging and empowering management style makes them a great place to further grow your knowledge while building a team driven path to success.

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