Customer Service Specialist Job at Robert Half, Somerset, NJ

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  • Robert Half
  • Somerset, NJ

Job Description

Key Responsibilities:

  • Provide outstanding customer support by responding to inquiries via phone, email, or live chat in a timely and professional manner.
  • Identify and resolve customer concerns by actively listening, researching solutions, and delivering personalized assistance.
  • Maintain detailed and accurate records of customer interactions using a CRM or ticketing system.
  • Collaborate with internal teams to address complex issues, ensuring prompt and effective resolution.
  • Stay updated on product/service knowledge to deliver accurate and up-to-date information to customers.
  • Assist with order processing, account modifications, or billing-related inquiries when needed.
  • Meet or exceed performance metrics related to customer handling time, satisfaction scores, and first-call resolution rates.

Qualifications:

  • High school diploma or equivalent; bachelor’s degree preferred.
  • 1+ years of experience in a customer service, support, or related position.
  • Strong verbal and written communication skills.
  • Adept at problem-solving and conflict resolution.
  • Ability to multitask, prioritize, and manage time efficiently in a fast-paced environment.
  • Experience with CRM tools or contact center software is a plus.
  • A positive attitude and a genuine commitment to delivering outstanding customer experiences.

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