Job Description

AJA Vineyards Tasting Room Associate provides an exceptional experience to guests of the winery through their wine knowledge, stellar customer service and sales driven attitude. A tasting room associate is responsible for the sale of wine and actively soliciting new members to our various wine clubs. The associate also provides assistance with set-up and breakdown of most winery events. This is a part-time position that requires weekend availability.

Specific Responsibilities Include (but are not limited to):

• Greet all visitors with enthusiasm and provide all guests with excellent customer service
• Lead guests through wine tasting experiences – educating them about the winery story, wines, growing regions, and brand.
• Build relationships with guests and club members
• Recruit wine club members
• Effectively and skillfully the wine and upsell when appropriate.
• Phone skills
• Support the team to meet and exceed DTC sales goals
• Tasting Room daily operations:
• Opening and closing, stocking wine and retail products, and assisting with the proper display and pricing of retail items
• Responsibly pour selected wines for visitors according to tasting room guidelines and procedures and in accordance with laws and regulations
• Develop basic knowledge of the wines and winemaking practices to continually promote and educate guests on the winery and its offerings
• Handle POS transactions on an integrated database system
• Assist customers to their vehicles with large purchases (Must be able to lift 50 lbs)
• Available to work special winery events on weekends and evenings
• Cleaning tasting room main rooms, organizing office and cleaning bathrooms
• Monitor and organize inventory
• Wash and polish glassware and tableware used in the tasting room
• Responsible for ensuring all wine orders are properly packaged, including but not limited to DTC shipments, club shipments, and order pick ups.
• Always maintain a professional and polished appearance.

General Requirements:

• Must be at least 21 years of age
• Must be willing to work weekdays, evenings and weekends as well as scheduled events as needed
• This position requires the ability to lift 50lbs on a regular basis and stand for seven hours
• Education: High School Diploma, or equivalent
• Must have some form of wine education (enology, viticulture, WSET, CSW, Court of Master Sommeliers, ISG etc.)
• Strong communication and sales skills
• 1-2 years employment in a similar environment such as: retail, restaurant, hospitality or customer service
• Knowledge of OrderPort POS system is a bonus
• Basic math skills
• Flexibility and ability to manage constantly changing priorities with enthusiasm
• Ability to follow company policies and procedures regarding federal and state shipping compliance

Interested candidates should email a resume and a brief statement describing their qualifications

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